Discovery and workflow mapping
Product discovery and workflow mapping.
Fintech UX and Product
Design
Make your financial product easier to understand and use.
Zimozi designs customer and staff experiences for fintech applications. We help turn complex workflows into clear screens, useful feedback and steps users can follow.
Journey design
Customer and operations journey design.
Wireframes
Information architecture and wireframes.
WHAT WE BUILD
Design work we provide.
Discovery and workflow mapping
Product discovery and workflow mapping.
Journey design
Customer and operations journey design.
Wireframes
Information architecture and wireframes.
Interactive prototypes
Interactive prototypes for review and testing.
Interface design
Interface design and reusable components.
Accessibility and handover
Accessibility review and development handover.
A PRACTICAL FIRST STEP
Start with the user's task.
The starting point
A customer may be opening an account, checking a payment or submitting a document. An operations user may be reviewing an exception. Each task needs its own information and decision points.
How we scope it
We review the journey as a whole so important context is available at the moment it is needed.
Discovery and workflow mapping
Product discovery and workflow mapping.
Design for uncertainty as well as success
Financial interfaces need useful messages for pending actions, failed requests and missing information. We plan these states alongside the main screens so users understand what to do next.
From prototype to working interface
Design deliverables include agreed flows, component behaviour and developer guidance. A clickable prototype helps validate the experience. Production development is scoped separately or included in a combined engagement.
From idea to everyday use.
Discover
Understand the users, current process and intended result.
Assess
Review the data, systems, access and review needs.
Develop
Build a focused pilot around the agreed use case.
Deploy
Connect the solution to the workflow and test exceptions.
Evolve
Monitor quality, usage and costs, then improve.
BUILT FOR REAL WORKFLOWS
Design for uncertainty as well as success.
Financial interfaces need useful messages for pending actions, failed requests and missing information. We plan these states alongside the main screens so users understand what to do next.
IN PRACTICE
A practical use case.
From prototype to working interface
The situation
Customers leave an application because they do not understand which documents to upload.
The workflow
We can redesign the step with clearer instructions, examples and progress feedback, then test the proposed journey with representative users.
In context
This example illustrates a potential workflow, not a claimed customer result.
Project scope
Design deliverables include agreed flows, component behaviour and developer guidance.
Delivery details
A clickable prototype helps validate the experience. Production development is scoped separately or included in a combined engagement.
Frequently asked questions
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Yes. We review the existing components and extend them where the product needs additional states or interactions.
No. A prototype demonstrates the experience. Production APIs, data handling and business logic are part of development.
Yes. The scope can focus on onboarding, payments, document submission or another specific workflow.
YOUR NEXT STEP
Tell us about the product you want to build or improve
Share your current platform, users and delivery priorities. We will help define a practical next step.
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Tell us about
your project.
Share a short brief, or book a time to talk with our team.