Bug fixes
Bug investigation and corrective fixes.
Financial Application Maintenance and
Support
Keep your financial application working as your product and systems change.
Zimozi provides maintenance and support for fintech applications, customer portals and connected services. We help investigate issues, maintain dependencies and manage ongoing changes through an agreed support plan.
Monitoring
Application and integration monitoring.
Dependency updates
Dependency, framework and runtime updates.
WHAT WE BUILD
What maintenance and support can include.
Bug fixes
Bug investigation and corrective fixes.
Monitoring
Application and integration monitoring.
Dependency updates
Dependency, framework and runtime updates.
Security patches
Security patch implementation and release testing.
Provider API changes
Payment, identity and financial API change support.
Performance work
Performance investigation and scheduled improvements.
Backup and recovery checks
Backup checks and recovery testing where included.
AI feature updates
AI knowledge, model and prompt updates for supported features.
A PRACTICAL FIRST STEP
Support built around your application.
The starting point
A support arrangement needs clear responsibilities. We assess the application, infrastructure and third-party services, then agree what the team maintains and how requests are handled.
How we scope it
This includes access requirements, escalation contacts and the difference between incident work, routine maintenance and new development.
Bug fixes
Bug investigation and corrective fixes.
When an issue occurs
We review the impact, logs and recent changes, then investigate the affected component. The agreed process defines severity, communication, escalation and release approval. After resolution, recurring issues can be reviewed for a longer-term fix.
Planned work as well as incident response
Routine maintenance helps keep the application compatible with supported libraries and provider versions. Updates are tested before deployment, with rollback or recovery arrangements suited to the change.
From idea to everyday use.
Discover
Understand the users, current process and intended result.
Assess
Review the data, systems, access and review needs.
Develop
Build a focused pilot around the agreed use case.
Deploy
Connect the solution to the workflow and test exceptions.
Evolve
Monitor quality, usage and costs, then improve.
BUILT FOR REAL WORKFLOWS
When an issue occurs.
We review the impact, logs and recent changes, then investigate the affected component. The agreed process defines severity, communication, escalation and release approval. After resolution, recurring issues can be reviewed for a longer-term fix.
IN PRACTICE
A practical use case.
Planned work as well as incident response
The situation
A verification provider changes its API and onboarding requests begin failing.
The workflow
The support team checks the integration, confirms the provider change and prepares a tested update. Operations staff receive guidance on handling affected cases during the incident.
In context
This example illustrates a potential workflow, not a claimed customer result.
Project scope
Routine maintenance helps keep the application compatible with supported libraries and provider versions.
Delivery details
Updates are tested before deployment, with rollback or recovery arrangements suited to the change.
Agree service coverage before support starts.
The plan specifies support hours, response targets, maintenance windows, reporting and responsibilities for third-party incidents. Response time and resolution time are different measures. Around-the-clock coverage is available only when specifically contracted and staffed.
Taking over an existing application.
We review source code, deployment access, documentation, known issues and operational dependencies. A takeover assessment identifies urgent fixes and the work needed to establish a support baseline.
Frequently asked questions
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Yes, after a technical and access review. We identify missing documentation, unsupported dependencies and any work required before ongoing support starts.
Support coverage is defined in the agreement. A standard maintenance plan should not be assumed to include 24/7 incident response.
Small changes may be included when specified. Larger features are scoped separately so incident support and product development remain clear.
Yes. The scope can include knowledge refreshes, model compatibility, output evaluation, usage monitoring and updates to related integrations.
YOUR NEXT STEP
Tell us about the product you want to build or improve
Share your current platform, users and delivery priorities. We will help define a practical next step.
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your project.
Share a short brief, or book a time to talk with our team.